Delivery & Return

Shipping Time

10 working days for ready products. 4 to 6 weeks for made-to-order items

Return

Made-to-order items cannot be returned or exchanged. In case of damaged goods, returns are accepted within 48 Hours.

Shipping Policy

Shipping within India is without any extra charges.

International Shipping

Shipping costs may vary depending on the volume of items purchased, as well as the method and location of delivery. To obtain a shipping quote, click on Request More Information and provide us with your details. Within 48 hours, you will receive a shipping quote via email for your approval. International Orders are shipped on a DDU (Delivery Duty Unpaid) basis. Customs duties may apply to international purchases.

Cleaning

Clean any spills, including water, immediately by blotting with a clean, dry sponge or cloth to prevent them from getting embedded in the fiber. Do not rub. If you are using any cleaning agent, make sure to remove all traces of it by blotting them out with a fresh dry piece of cloth.

Vacuuming

Periodical vacuuming, using suction or dry extraction, is great for keeping your rugs clean at all times. It removes surface dirt which could get trapped in the fibers, and cause discoloration and staining over time. For vacuuming, use a cleaner without a beater bar, or the one where you can set the bar to the highest pile setting. Do not let the rugs soak up water. Also, do not use steam or hot water to clean. Both can cause the rugs to shrink or be damaged. Do not air rugs in direct sunlight, it can lead to fading of the colours. For a professional cleaning of rugs, take the help of credible rug cleaners/experts.

More details on the materials:

Jasmine Silk

It is one of the finest quality silks with minimum shedding, making it the most sought-after luxury rug. It is luminous, almost sensual appeal belies its exceptional strength, which makes it outlast all other materials. Its lustrous quality comes from the reflective quality of each strand, which also transforms the colors into jewel tones. Silk, however, needs careful maintenance and cleaning.

Wool

It is a traditional pile fiber that is considered the best today. Since time immemorial, man has used sheep’s wool for its softness and warmth. It is also naturally strong, water repellent, and flame retardant. With its rich texture and long unbroken fibers, it offers a wonderful feeling underfoot.

Silk Rayon

It is a versatile fiber offering the refinement of natural fibres like silk, wool, cotton in look and texture. That’s why it is known as artificial silk. It is also equally comfortable. It has excellent colour retention quality, and is highly absorbant. Since it does not insulate heat, a viscose rug stays cool to the touch, making it a great option in summers.